Year: 2011

Using Decision Management to Make Sure Your Agents Can Handle Any Call

I got an invite to a webinar on this topic the other…

JamesTaylor JamesTaylor 5 Min Read

Racing to Deliver You the Latest Insights

The Q2 issue of the award-winning Teradata Magazine Online is now available!…

Editor SDC Editor SDC 2 Min Read

The Problem That Has No Name

Do you know or do you think you know? What do we…

GaryCokins GaryCokins 3 Min Read

Will Bollywood take the shine off Communications revenue? Competing in Media & Communications with data-driven analytics

The movie industry, recognised around the world with the names of Hollywood…

TeradataAusNZ TeradataAusNZ 9 Min Read

The Butterfly Effect and Data Quality

I just wrote a paper called the ‘Butterfly Effect’ of poor data…

SteveSarsfield SteveSarsfield 4 Min Read

Data Governance & Quality Rock Stars

One of my clients used to affectionately call me a Rock Star.…

GwenThomas GwenThomas 4 Min Read

The Blame Game

When our CEO first received and saw the bad news, she immediately…

GaryCokins GaryCokins 6 Min Read

Business Intelligence? Yes Minister!

I recently watched an episode of the classic BBC series ‘Yes, Minister’.In…

sisense sisense 4 Min Read