How to Improve Predictive Accuracy? (Part 1)
“Prediction is difficult, especially about the future.” - Yogi Berra (a baseball…
A Poorly Managed Company’s Tour Guide: Performance Mangement and the ‘Mesdup’ Corporation
Publicly traded companies issue annual reports that increasingly look like magazines.…
Miles Davis’ Music Lesson for Performance Management
Count Basie, Louis Armstrong, and Duke Ellington were jazz greats. And then…
Winning the first game in a baseball series: a harbinger, or not?
For those not familiar with the major-league baseball in the US (and…
The Big Bad Boucher Bill, and Its Possible Exceptions
A discussion draft of a controversial bill to regulate behavioral targeting has…
5 Lessons Social CRM can Learn from CRM
I have been implementing CRM Solutions for a decade, having successfully managed many large…
Innovation and Analytics
Innovation and analytics often are seen as opposing concepts. Many argue that…
