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Audio Archive: Delivering Value Through Business Analytics

Delivering Value Through Business Analytics: How People, Process and Technology Work Together Listen to analytics thought-leader Thomas Davenport and leading industry experts discuss how—and why—organizations like yours use business analytics to...

Posted June 28, 2011    

Audio Archive: Trendspotting for Growth

As companies using analytics know, data is key to developing their best customers by supporting relevant and compelling product and service offers. Adopting analytics to identify growth has the potential to support superior customer sales,...

Posted July 16, 2010    

Implementing Enterprise 2.0 at Intuit, Part Three: Cultural and Organizational Shifts

This is part three in a multi-part series on how Intuit is implementing Enterprise 2.0 within their organization.  Part one covered the business drivers of Enterprise 2.0, part two looked at some of the change management issues of...

Posted July 15, 2010    

Audio Archive: Finding Value in Unstructured Social Data

About the Panel: Stephen Baker, author of The Numerati, is a journalist based in the the New York area. He spent 20 years writing for Businessweek, prior to which he was a reporter for the El Paso Herald-Post and the Daily Journal. While at...

Posted April 26, 2010    

Audio Archive: Risks and Rewards of Big Data in the Cloud

Featuring: Michael Fauscette is IDC Group Vice President, Software Business Solutions, overseeing IDC's research and consulting in ERP, SCM, CRM, and PLM Applications, small and medium business applications, partner and alliance ecosystems, open...

Posted January 13, 2010    

Audio Archive: Putting Customer Value to Work

Download the slides in PDFFeaturing: James Taylor Korhan Yunak Anne Milley Mike Rote CEO of Decision Management Solutions Global CRM Business Analyst at Vodafone Group Senior Director of technology product marketing for SAS Director of the...

Posted September 14, 2009    

Leveraging Your Social Capital

There's a lot written and discussed today around social networking, the social web and personal branding. As we become more involved in the social web we create a significant online presence and that presence has intrinsic value for each individual...

Posted June 13, 2009    

Hear it Now! Live Q&A on How to Boost Service, Cut Costs and Still Deliver Great Customer Experiences

Originally Aired 11 a.m. PST / 2 p.m. EST April 16, 2009 How do you boost service, cut costs and still deliver great customer experiences - even in a down economy? That's the challenging topic our panel of experts tackled recently in our first...

Posted April 22, 2009