social intelligence posts, articles, and infographics

social CRM (sCRM) definition : CRM + aggregator + socialytics

May 28, 2010 by Lisa Moore
with 1,085 views

While continuing my search for knowledge on the subject of social CRM (sCRM), I was able to attend a seminar this week in Atlanta on "Social CRM Strategies for Business" put on by BPT Partners. During this seminar, I had the pleasure of meeting one of the presenters, Paul Greenberg, who is one of CRM's most influential authors... [read more]

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