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social business

Social Business Metrics: Measuring Engagement Not Mentions

December 12, 2011 by Jennifer Roberts
with 401 views
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"Transforming your business into a social business means more than simply monitoring mentions and buzz. It means being able to further categorize the large volumes of conversation for consumer expressions around intentions and preferences. It means better audience segmentation and surfacing demographic details." [read more]

Social Software, Feature or Product?

October 22, 2011 by Michael Fauscette
with 107 views
2

"We have this debate running about social software and whether it's, for the most part anyway, a set of features that should be embedded in other products / platforms, or long term stand-alone products. The evolution of new applications can take a few different paths but there seems to be a pattern of sorts." [read more]

The Next Generation Enterprise Platform

October 3, 2011 by Michael Fauscette
with 452 views
2

Now that I've had a a few weeks since Salesforce.com's Dreamforce conference to think more about Salesforce's new positioning around social enterprise, I'm starting to put something together around enterprise platforms that hadn't occurred to me.Taking some of the assumptions that I've made and written about and putting them together,... [read more]

A Talk with Brent Leary: Changes in Social, Big Data & Facilitating Creativity

September 20, 2011 by Jennifer Roberts
with 117 views
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"Last week, I had the chance to chat with Brent Leary, a crm industry analyst, adviser, author, speaker and award winning blogger. We talked about the changes in social media and what he meant by extreme listening. Brent is co-founder and Partner of CRM Essentials LLC, an Atlanta based CRM advisory firm covering tools and strategies for improving business relationships." [read more]

The Three C's of Social Business

September 12, 2011 by Michael Fauscette
with 83 views
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"In a document that we published last year called The Social Business Framework, we explored the two key levers that can be applied to socialize business, content and community. A year later and after quite a bit of research on social business, I now believe that there was a missing element beyond content and community that is critical for building a complete enterprise social strategy." [read more]

Can Salesforce.com Make Chatter Epicenter of Enterprise Collaboration?

September 8, 2011 by Ann All
with 48 views
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"Earlier this week, my IT Business Edge colleague Loraine Lawson wrote a post about some of the news from Salesforce.com's recent Dreamforce conference related to the company's Chatter collaboration tool. Not surprisingly, her post focused on integration, the topic she covers for ITBE. She mentioned Chatter's potential to improve both internal and external collaboration, but included an on-target list of its shortcomings from Dion Hinchcliffe, most of which relate to Chatter's need to integrate more fully with other enterprise applications." [read more]

Maybe it should be "Networked Business"?

August 26, 2010 by Michael Fauscette
with 712 views
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I like the term social business, I'm comfortable with the concepts I've used a lot over the last two or so years. I think that it captures the necessary transformation that the post-industrial enterprise needs. As I think about social business I've started to use another concept that seems to help clarify things a bit, people-centric... [read more]

Redefining Leadership in the Emerging Social Business Environment

August 10, 2010 by Michael Fauscette
with 2,702 views
3

It's 2010 and business has changed. The combined impacts of technology shifts like the social web, real-time mobile computing, and cloud computing; business shifts to an information based economy; and sociological changes in individual and group behaviors and expectations are creating a revolution in business. In a historical context the... [read more]

My Thoughts On The Gartner Customer 360 Summit

July 1, 2010 by themaria
with 1,159 views
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I got to attend Gartner Customer 360 Summit this week, which quite honestly impressed me. This is a rare occasion for someone as jaded with conferences as I am. Most conferences I go to typically offer an amazing networking opportunity, but the alarming trend is that quality of content is at a steady decline. There are many reasons for this (or at least as how I see it), but that’s a topic for a whole different blogpost altogether. The Gartner conference registered in the top percentile of content + networking for me. The two reasons for that are below: high caliber of attendees and a proper blend of social and business. [read more]

Customer Experience: Children's Hospital of Philadelphia

June 19, 2010 by Michael Fauscette
with 1,450 views
1

I'm writing this post from my 14 year old daughter's room at the Children's Hospital of Philadelphia (CHOP). I've been here now for 2 days without leaving the hospital. I say that not to discuss my daughters issues at all but to establish that I have enough experience to  talk about our experience here so far. I write and talk a... [read more]

social CRM (sCRM) definition : CRM + aggregator + socialytics

May 28, 2010 by Lisa Moore
with 1,085 views
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While continuing my search for knowledge on the subject of social CRM (sCRM), I was able to attend a seminar this week in Atlanta on "Social CRM Strategies for Business" put on by BPT Partners.  During this seminar, I had the pleasure of meeting one of the presenters, Paul Greenberg, who is one of CRM's most influential authors... [read more]

socialytics (so-shel-lit-iks) - the Holy Grail of social media

May 21, 2010 by Lisa Moore
with 588 views
2

Social analytics = socialytics  (simply a very natural word evolution) While researching information for my new social technology consulting business I found myself focusing on social analytics and it's vital role, that in its glory has truly YET to be developed or seen, in our social media world.   My consulting business... [read more]

Social Media vs Social CRM vs Social Business vs Enterprise 2.0

May 19, 2010 by Jacob Morgan
with 303 views
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First off, yes this is an actual chess puzzle (you know I love chess right?), can you find the winning move for white? I’ve been giving this some thought lately as over at Chess Media Group (CMG) we are gearing up for our new website launch which also means finalizing our list of our core service offerings.  There are a lot of “... [read more]

Applying social to business

March 14, 2010 by Michael Fauscette
with 218 views
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Sometimes words and the baggage those words naturally carry can really get in the way of explaining new ideas. Maybe it's just me, but I think that issue is one of the biggest barriers to the current discussion of social business. I've consistently tried to drive home the concept that social business is about transforming business... [read more]

Social business is not "just" about communicating better!

March 8, 2010 by Michael Fauscette
with 224 views
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I heard this statement recently from an analyst, "social media for business is really just about communicating better". Huh? Traditional collaboration was about communicating better and you see where that took us...email inboxes overflowing and almost useless, team workspaces that support silo'ed work, IM sucking productivity as bad... [read more]