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We All Now Work for Software Companies: The Lines Just Keep Blurring

December 7, 2011 by Joe McKendrick
with 30 views
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"Building out service oriented architecture, systems and applications are broken down into chunks of services that can be delivered to anyone, inside or outside the enterprise. There are now plenty of companies with robust private and hybrid clouds that could easily extend their services out beyond their firewalls" [read more]

Customer Service, the New Marketing in the Era of the Social Customer

November 30, 2011 by Michael Fauscette
with 131 views
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"On the public social web you have to be where your customers are and you have to listen and respond. You can also create your own communities and create an even richer customer experience. Building and focusing on customer experience creates the best marketing, word of mouth / influence marketing, and that comes, in no small way, from exceptional customer service delivered "when, where and how" the customers chooses." [read more]

What is the Biggest Challenge for Big Data?

September 9, 2011 by Tony Bain
with 258 views
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In the future customers will be won/lost, competitive advantage will be gained/forfeited and businesses will succeed/fail based on their ability to leverage their data assets. [read more]

Integration of this blog with twitter.com

April 30, 2009 by Peter Thomas
with 124 views
2

I have been using twitter.com to a greater degree over the last few months and thought that it would make sense to better integrate my blog with this site. Accordingly recent posts, including this one, now have a link at the bottom (between the main text and the bookmarks) enabling readers to directly “tweet” the piece. This appears... [read more]

“Why do CFOs and CEOs hate IT? - ERP” - Thomas Wailgum at CIO.com

April 27, 2009 by Peter Thomas
with 200 views
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This is my second article in response to pieces by Thomas Wailgum at CIO.com (you can read the first one here). In Thomas’ latest piece, entitled Why CFOs and CEOs Hate IT: ERP, he touches on an area of which I have lengthy experience, ERP. I spent the first eight years of my career working for a a software house, whose central product... [read more]

A business intelligence parable

April 6, 2009 by Peter Thomas
with 157 views
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Once upon a time there were two technology companies, both operating in the Corporate On-Line Analysis market. On was called Credible Organisational KPI Enterprise (IT people love acronyms so much that they sometimes even nest them) and the other was known as Predictive Enlightenment Powered by Statistical Inference. However, both... [read more]

Neil Raden’s thoughts on Business Analytics vs Business Intelligence

March 30, 2009 by Peter Thomas
with 355 views
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Industry luminary Neil Raden, founder of Hired Brains, has weighed into the ongoing debate about Business Analytics vs Business Intelligence on his Intelligent Enterprise blog. The discussions were spawned by comments made by Jim Davis, Chief Marketing Officer of SAS, at a the recent SAS Global Forum. Neil was in the audience when Jim... [read more]

Irony and WordPress.com advertising

March 29, 2009 by Peter Thomas
with 274 views
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After the response that I posted yesterday to comments by Jim Davis, SVP and Chief Marketing Officer at SAS Institute, I suspect that the following advert is evidence of the new irony module in WordPress.com’s advertisng engine!Ironic advertising   [read more]

Business Analytics vs Business Intelligence

March 28, 2009 by Peter Thomas
with 1,443 views
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 “Business intelligence is an over-used term that has had its day, and business analytics is now the differentiator that will allow customers to better forecast the future especially in this current economic climate.”  Jim Davis  SVP and Chief Marketing Officer, SAS Institute Inc. The above quote is courtesy of an article reported on... [read more]

The specific benefits of business intelligence in Insurance

March 24, 2009 by Peter Thomas
with 133 views
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IntroductionInsurance – specifically Property Casualty Insurance – is the industry that I have worked within for the last twelve years. During this time, I managed teams spanning IT, Finance and Operations. However the successes that I am most proud of have been in the related fields of Business Intelligence and Cultural Transformation... [read more]

Short-term “Trouble for Big Business Intelligence Vendors” may lead to longer-term advantage

March 23, 2009 by Peter Thomas
with 139 views
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 This post is another that highlights responses I have made on various LinkedIn.com forums. In this case, a news article was posted on the Chief Information Officer (CIO) Network group (as ever you need to be a member of LinkedIn.com and the group to view the original thread).The news article itself linked to a piece / podcast on... [read more]

Is outsourcing business intelligence a good idea?

March 14, 2009 by Peter Thomas
with 1,078 views
2

IntroductionThe phrase IT outsourcing tends to provoke strong reactions. People either embrace it as a universal panacea capable of addressing any business problem, or recoil in horror at the very sound of it. Just for a change, I am somewhere in the middle; to me it is another tool at the disposal of businesses which can either be used... [read more]

Trends in Business Intelligence

March 9, 2009 by Peter Thomas
with 175 views
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This year, as in every year since the phrase “Business Intelligence” first came to prominence, there have been a rash of predictions about what will happen with the area in 2009. I have linked to and commented on some of these myself on this blog. This article is my take on the area. I should however explain that there is a twist. These... [read more]