Podcasts

"Organisations are spending very large amounts of money on their Master Management programmes and they want to ensure their investment is sound. However, in most large organisations, managing master data is a very complex problem that technology alone will not solve."[read more]

Segment 1 – Opening GunAh, once again, time to get your mans up…whatever that means.  I take a look at the way to look at social CRM as we enter a phase where it’s a major part of the conversation, but not of execution at companies. Though its individual elements are a part of execution.  Then again, who adopted a...[read more]

Segment 1 – Opening Gun This time around I rip some marketing, public relations, analyst relations firms and read some seriously stupid emails I got from people who claim to represent vendors one way or the other. I also point out that it is a likely fatal mistake to ignore either longstanding industry veterans or up and...[read more]

Segment 1 – Opening Gun After opening the show with the intro,  #1’s Opening Gun does two things.  First, goes through the format of the show – reflected in the segment titles here. Second, though, I editorialize on why I see that there is the beginnings of a serious discussion on the convergence of especially Social CRM...[read more]

As Senior Director of Strategic Marketing for SAP BusinessObjects, Timo Elliott is passionate about new technologies and serves as an evangelist for SAP. That evangelism has taken him to many conferences as a speaker on business intelligence and performance management, and currently is applied to his growing interest in “the...[read more]

As Senior Director of Strategic Marketing for SAP BusinessObjects, Timo Elliott is passionate about new technologies and serves as an evangelist for SAP. That evangelism has taken him to many conferences as a speaker on business intelligence and performance management, and currently is applied to his growing interest in “the...[read more]

With fifteen years of service under his belt for Teradata, Mike Rote has seen lots of changes in the worlds of data warehousing and analytics. As the director of the Teradata/SAS Center of Excellence, he currently leads the worldwide organization of consultants and analysts who support the SAS and Teradata strategic partnership. He and...[read more]

In a very real sense, everything in an organization turns on its people. In this interview, Anne Milley talks about the importance of a “learning culture” as well as the need to balance human input (and its inevitable biases) with technology. She also explains how an “analytic center of excellence” can help maximize use of that scarce...[read more]

The telecommunications industry can track customer behavior in many ways. So it’s no surprise to hear Korhan Yunak talk about attaching a “value” to each customer and “managing phases of the customer life cycle.” Korhan is a Global CRM Business Analyst at Vodafone Group, in Dusseldorf, Germany, where he is responsible for business...[read more]

The telecommunications industry can track customer behavior in many ways. So it’s no surprise to hear Korhan Yunak talk about attaching a “value” to each customer and “managing phases of the customer life cycle.” Korhan is a Global CRM Business Analyst at Vodafone Group, in Dusseldorf, Germany, where he is responsible for business...[read more]

Paul Barsch enjoys communicating—as a writer and speaker—so it wasn’t hard to get him to talk about his two posts, Zero Latency: The Next Arms Race? and Is this Speed of Decision Making Accelerating? Based in San Diego, Paul is the services marketing programs director for Teradata. His wide range of specialties include CRM, analytics,...[read more]

General John Handy is the just the kind of guy you want with you in a foxhole, if the foxhole were flying at 10,000 feet. Over a 39-year career in the U.S. armed services, he was a pilot, a wing commander, the Vice Chief of the Air Force and finally the guy who ran the equivalent of UPS and travel service for the Pentagon (U.S....[read more]

General John Handy is the just the kind of guy you want with you in a foxhole, if the foxhole were flying at 10,000 feet. Over a 39-year career in the U.S. armed services, he was a pilot, a wing commander, the Vice Chief of the Air Force and finally the guy who ran the equivalent of UPS and travel service for the Pentagon (U.S....[read more]

We recently caught up with Peter Thomas, one of our more prolific bloggers on SmartData Collective. Peter is a BI specialist and cultural transformation expert based in London. Until a few months ago, he was with The Chubb Group of Insurance Companies, where he spent many years in different roles, the last couple as vice president of...[read more]

We recently caught up with Peter Thomas, one of our more prolific bloggers on SmartData Collective. Peter is a BI specialist and cultural transformation expert based in London. Until a few months ago, he was with The Chubb Group of Insurance Companies, where he spent many years in different roles, the last couple as vice president of...[read more]